Refund policy

We have a no return or exchange policy

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Before preparing orders we check for any type of damages. For fraud purposes we take images of each product being shipped and its conditions for the safety of our company. We wont resell any damage products even if customers ask for it.

To start a return, you can contact us at shopkellzkollection@gmail.com. If your return is accepted, we'll send you the return address and customers will be responsible for shipping cost. Please allow 24-48 hours for a respond. EMAIL ONLY

You can always contact us for any return question at shopkellzkollection@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, emailing pictures of damages are (required) to move forward with returns . If approved, you’ll have instructions on how to ship items back. No approval items we will notify you by email regarding denial .